Coffee

Is the coffee sold ground?

We only sell unground, whole bean coffee to guarantee the highest possible freshness. On the contrary, we will be happy to recommend a grinder for your home.

Do you sell both arabica and robusta?

In our shop it is possible to find 100% choice coffee, i.e. we only sell arabica.

What does omni roasting mean?

It is so-called universal roasting method, where it is possible to make a given coffee for both filter and espresso.

Transport

What if the package was damaged in transit?

It is necessary to inspect the parcel for any damage on the surface or inside upon receipt. In case the shipment has been damaged, please write a report at the place of collection and we will subsequently resolve the claim with the carrier.

My parcel still hasn't arrived - what should I do?

The carrier should send you a tracking number to your email inbox. Please contact the carrier or our customer support with any additional questions and we will be happy to help you find out why you have not yet received your shipment.

Payment

What payment methods can I use?

At Kavava, you can use cash on delivery, credit card, debit card or payment via Apple Pay and Google Pay.

I have chosen to pay by bank transfer, when will my order be ready for shipment?

Payment to your bank account usually takes 1-2 working days between banks, once the amount is credited to our bank account, we will dispatch your order from our warehouse immediately.

Can I cancel my order?

To cancel your order, please contact us by phone, or at info@kavava.eu.

I would like to add another product to my order. Is that possible?

If the order has not yet been paid, packed or shipped, we will be happy to customize the package to your specifications. Contact us by phone or email at info@kavava.eu.